Chatbot is an automated chat system using artificial intelligence. This is a AI solution in automatic customer answering system. An automatic response system simulates as a real person when a customer contacts your customer service department.
Currently, the customer care department is a relatively costly and limited in all aspects such as personnel, working time. The application of a chatbot solution will remove all limitations of traditional way (using people).
- Building script for automatic answering system
- Synthesizing real-life conversations according to the labeling scenario
- Using natural language processing algorithm (NLP) to train the system based on labeled data
- Opening API to integrate external chat systems